Today's political climate is, let's just say... tense.
With many of the executive orders and statements being made by the White House over the last few weeks, businesses, particularly those in the tech industry, are being pushed into the spotlight, whether they like it or not. This can be quite frustrating for communications teams, who needs to create statements and policies for their executives and teams with little to no turnaround time.
Several companies like Airbnb, Lyft and Starbucks have seized the opportunity to make bold political statements and the majority of consumers have responded positively. But very very few have come out on top. Others have tried to make statements and fallen flat, while others have attempted to stay silent or issue vague, impersonal quotes that leave consumers looking for more, or worse -- lashing out at and even boycotting the companies.
This is a tricky time for communications professionals. A time to evaluate your company or client's values and culture. How do you want to be perceived when customers, investors and employees look back at this moment in time a year from now? 5 years from now? A decade from now?
How audiences react can certainly be finicky and you'll never know their true reaction until you put your message and actions out there. But it is important for you and your leadership team to not only be comfortable, but proud of how you managed your value messages during this very tenuous time.
Welcome to ROAMings, a compilation of thoughts and musings about the PR and media industries. This is an opportunity to discuss the “here and now” of the industry, interesting events or case studies, pivotal moments that affect how we approach PR, etc. It isn’t about brand loyalties or preferences -- and we will not be publishing self-promotional materials or talk about our clients in this setting -- but how those brands, individuals and events are leveraging (or in some cases abandoning) PR.